Ben Wern
13307 Heron Cove Drive
Orlando, FL 32837
(407) 459-1662
bwern@enmesh.net
http://www.enmesh.net
  
SUMMARY
Enterprise management professional with experience designing, deploying, 
maintaining, and leading enterprise scale management and monitoring solutions.


EXPERIENCE
Leadership
* Led teams of between 4 and 10 in development, deployment, and ongoing 
  operation of management and monitoring solutions.  
* Managed and coordinated expense and capital projects from concept through 
  support to maintain and enhance the capabilities of the systems.
* Reviewed project design, provided architectural and implementation guidance
  for all funded IT projects.
* Represented segment interests and provided consulting to other segments 
  around monitoring topics, as well as working with Enterprise IT and supplier
  teams to integrate their efforts into our segment’s activities. 
* Reduced software maintenance budget by 50% without reducing essential support
  services.

Technical
* Designed and implemented segment wide monitoring solution for an environment
  of over 2000 servers in the domestic US.
  o Provided infrastructure, application performance and systems management.
  o Responsible for all technical aspects of the systems development and
    installation, including strategy, architecture, goals and objectives,
    standards, process definition, integration of multiple vendors’ solutions,
    and custom development work.
* Expanded system to provide services to other domestic US segments as well as
  overseas operations.
* Designed and implemented custom solutions including ride operations, food and
  kitchen, shipboard systems, safety systems, and environmental monitors.
* Adapted monitoring environment and operating procedures for a multiple
  sourced supplier environment.
* Provided ongoing design and solution definition to implement the segments 
  infrastructure and monitoring strategies and as well as address specific
  customer and operations requests. 
* Responsible for ongoing evaluation of products as well as participating in
  beta and design programs with vendors. 
* Piloted projects surrounding business process monitoring and measuring the 
  value of IT to the business.

Technologies
* Extensive experience with HP monitoring tools, including Operations UNIX,
  Operations Linux, Operations Windows, BAC and BPM, performance products
  (Performance Agent, Performance Manager, Reporter, Performance Insight),
  Internet Services (OVIS).
* Programming experience in Perl, C, and shell scripting; including integration
  via product APIs.
* Alarmpoint Enterprise, including custom scripting.
* Background in systems administration of Windows, Unix (HPUX, Solaris, Linux,
  AIX) and Novell systems.
* Experience with MQ Software’s Qpasa, HP Systems Insight Manager, Dell 
  OpenManage.


WORK HISTORY
Walt Disney Parks and Resorts                    Orlando, Florida
Technical Specialist                             March 2007—Present
Senior Programmer Analyst                        February 2005—February 2007
Operations Analyst                               February 2000—February 2005 
Intern Analyst                                   Various: June 1997—August 1999
    
Independent Consulting                           Various Locations
Consultant                                       May 1996—September 2000

PathTech Software Solutions                      Jacksonville, Florida
Analyst                                          May 1994—May 1996


EDUCATION
* ITIL Foundations certified
* Boston University Project Management certification
* Trained in Primavera Project Manager, Microsoft Project
* Completed Manager, Project Manager, and Casual Buyer SAP training 

University of North Florida                      Jacksonville, Florida
Bachelor of Science, Information Technology      December 1999
Minor: Business